Last Updated: September 23, 2026
At Style Hub, we want our customers to have a satisfactory shopping experience. This policy explains our rules regarding order cancellation, returns, exchanges, and refunds.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after receiving the product.
To request cancellation, please contact us as soon as possible using the contact details available on our website.
2. Return Eligibility
A product may be eligible for return if:
- The wrong product was delivered
- The product is damaged or defective upon delivery
- The product received is materially different from the product ordered
- The product meets the applicable return conditions displayed on the website
Returned products should generally be unused, unworn, unwashed, and in their original condition with original tags and packaging intact.
3. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.
Any product-specific return restrictions will be mentioned on the relevant product page or communicated to the customer.
4. Return Request
Customers should contact Style Hub within 7 days of receiving the product to request a return, unless a different period is specifically mentioned on the product page.
Please provide:
- Order number
- Product details
- Reason for return
- Photographs/videos, where applicable
Our team may review the request before approving the return.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible after delivery.
We may request photographs or videos of the product and packaging to verify the issue.
Depending on the circumstances, we may offer a replacement, exchange, or refund.
6. Exchange
Exchange requests may be accepted subject to product availability and applicable return conditions.
If the requested replacement product is unavailable, we may provide another available resolution.
7. Refunds
Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
8. Shipping Charges
Original shipping charges, if any, may not be refundable unless the return is due to an error, defect, damage, or other circumstance for which Style Hub is responsible.
Return shipping charges may apply depending on the reason for the return.
9. Refund for Cancelled Orders
If an eligible prepaid order is cancelled before dispatch, the applicable refund will be initiated after cancellation is confirmed.
10. Incorrect or Incomplete Delivery Information
If an order cannot be delivered because the customer provided an incorrect or incomplete address or contact information, additional shipping charges may apply for re-delivery.
11. Refund Processing Time
After approval, refunds are generally initiated within a reasonable processing period. The actual credit time may vary depending on the customer’s bank or payment service provider.
12. Policy Changes
Style Hub may update this Cancellation & Refund/Return Policy from time to time. Changes will be posted on this page with the updated date.
13. Contact Us
For cancellation, return, exchange, or refund-related questions, please contact Style Hub through the contact details available on our website.
Website: stylehubmenswear.com